Casual Player (with Hall Access) Membership:

Instructions and Guide

How to find your BHV HelloClub Account Pin Code:

DO NOT share your Pin Code with others. Doing so is a breach of the Terms and Conditions of Use.

  • Log into your BHV HelloClub account via https://bookings.bhv.org.nz/login
  • Under the menu options select “Profile”.
  • Then scroll down to “Tags and PIN numbers”.
  • Here you will find your Pin Code.

BHV HelloClub Account Credit:

Don’t forget to add credit to your BHV HelloClub account, otherwise you won’t be able to make court bookings.

  • Log into your BHV HelloClub account via https://bookings.bhv.org.nz/login
  • Under the menu options select “Account”.
  • Select “Credit Account” and follow on screen instructions.

Court Bookings at Badminton Hall:
All court bookings shall be made in advance and undertaken prior to going to Badminton Hall.
This is done via a web browser at https://bookings.bhv.org.nz/login
Full payment for the session is required in order to confirm the court booking.

To enter Hutt Valley Badminton Hall:
Members with “Casual Player (with Hall Access)” membership, have 24/7 access to Badminton Hall via the main entrance doors.

  1. Enter your Pin Code at the numerical keypad that is located directly adjacent to the doorbell on the right-hand side of the door. You will hear a “click” and the doors will unlock.
  2. Ensure the doors are secured closed behind you

For the safety of other members (as well as yourself), please do not allow persons unknown to you or are not part of your group into Badminton Hall.

To turn lights ON at the Touch Screen Kiosk when Court(s) have been booked:
The system requires the account member to be present at Badminton Hall.

  1. Enter the facility, proceed to the courts via the ground level corridor.
  2. Once in Badminton Hall, a touch screen kiosk is located directly behind Court 3 adjacent to the water cooler.
  3. Tap the screen to wake up if not on.
  4. Enter your Pin Code.
  5. Tap on your booking. Tap on “Check In” and your lights will automatically start at the time booked. If you are early and the court is vacant, you may choose to “Start Now”. Please follow all onscreen instructions carefully.

Note: Once a pre-paid session has been started then it cannot be stopped and restarted, it must be used as a continuous session.

To turn lights OFF manually:
Court Lights will automatically turn off at the conclusion of your booked session.
If you have finished playing before your session has concluded then you can manually turn the lights off via the touch screen kiosk however it should be noted that unused credits for the booked session will be forfeited.

  1. At the touch screen kiosk, enter your Pin Code.
  2. Tap on the court in which you are using, and then tap the “Turn Off” button.

Going to be late to your booking?
The HelloClub system prevents all other members from using a court if the court is booked.
It is essentially “locked out” to only the original booking member. This “locked out” feature lasts for the first 10 minutes of a booking.
Upon expiration of the first 10 minutes and the original booking member does not show up then the court is released for “walk-in” usage.

This “walk-in” usage ability is only available via the touch screen kiosk, it is assumed that the original booking member has not shown up. It should however be noted that the original booking remains in place. All members are reminded that any bookings in the system takes priority over “walk-in” usage and must be respected.

In this situation, the original booking member will have to ask the “walk-in” member to turn off their court and allow the original booking member to use the remaining time of their booking. The Booking Calendar is easily accessible via the touch screen and illustrates who the original booking owner is.

Our facility is a well-used venue (especially at peak times) and is sometimes booked back-to-back. We strongly recommend that members be punctual and aim to be court side at least 5 minutes prior to their booking.

Walk-In Usage:
Walk-In usage is not recommended by BHV and has its restrictions.
BHV encourages members to make court bookings in advance.

This can only be done via the touch screen kiosk, and you must have account credit available.

  1. Enter your Pin Code at the touch screen kiosk. This will log your presence at Badminton Hall.
  2. Select the court you wish to use and follow on screen instructions.

Please note that any court bookings made, takes precedence and you could be then asked to vacate the court, stop your Walk-In session at the touch screen kiosk and allow the original court booking to start play.

All existing court bookings must be respected.

The system (both online and at Badminton Hall) is intuitive and you shouldn’t have any issues.

Should you find that you do have any issues, then please feel free to get in touch at office@bhv.org.nz

Badminton Hutt Valley